MAX USA Corp. Awards Dedicated Team Members for Exceptional Customer Support
09.18.2020 | Events & Promotions
Plainview – NY, The solution-driven customer service delivered by the growing team at MAX USA Corp. continues to define the readiness and attention each member here strives to provide daily. From working together to identifying the best resolutions to problems that arise or developing enhanced operations to fast-track repairs in a timely fashion, the goal of prioritizing customers requests based on their needs has always and continues to be our number one goal. “From our main headquarters in Plainview, New York, to our service center in McKinney, Texas, our team members have gone above and beyond to step up and work together. It’s extremely encouraging to know we have such thoughtful and aspiring team members who are more than willing to do what is necessary to support our customers at this time. We want to thank them for all of their efforts.”
– Masa Senda, President of MAX USA Corp.
To ensure our employees were fully operational, those who worked from home as well as those who came into the office, operations manager, Shin Kanda worked with each department to certify all departments from customer service to marketing were set-up with the technology to run as efficiently as possible.
The teams of our service department both here in New York and in Texas worked to come in everyday to support all functions of their roles and ensure that customer’s service issues were dealt with in a safe and timely fashion. Both locations worked to keep customers up and running with their fast-paced procedures. “We are extremely lucky to have such a committed team that was able to help facilitate the work necessary so that orders and repairs went out as quickly as possible to support all the construction in the field.”
– Steve Bertrand, Service Manager
Our parts department also worked in the warehouse throughout the pandemic to make sure that orders and support for service repairs were handled quickly and effectively; to guarantee a positive customer support experience. Our customer service team was mostly remote, but MAX would like to recognize Jeanette Tamney who periodically came in to the office to effectively execute her job functions supporting invoicing and order entries for all out departments so that repairs and new orders could be processed and shipped in a promptly manner.
MAX USA CORP. is headquartered in Plainview, NY, and is owned by MAX CO., LTD. which is headquartered in Tokyo, Japan. MAX has been recognized as a market leader in the quality manufacturing of tools for over 75 years. MAX has several divisions employing more than 2,000 people worldwide, including 200 R&D engineers.